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Lost or Stolen Visa® Debit or Credit Card

  • To report your card lost or stolen, contact us during operating hours at: 1-800-339-4378 (Mon - Fri / 9:00am - 5:00pm EST & Sat / 9:00am - 1:00pm EST)
  • To report your card lost or stolen after hours dial: 1-888-297-3416


  • To respond to fraudulent card activity notifications please contact:   1-800-237-8990

PIN Changes

  • If you know your existing PIN: You can change it instantly at a Pioneer WV Federal ATM (this will require your current PIN number).
  • If you do not know your existing PIN: Please call 1-800-290-7893.

Card Activation

  • You can activate your card by phone at 1-800-290-7893 (Available 24 Hours)
  • You can activate your card by phone at 1-800-339-4378 (Mon - Fri / 9:00am - 5:00pm EST & Sat / 9:00am - 1:00pm EST)

Your Financial Compass For Life

...not only did Pioneer save me $1,716.24 in interest, but they saved me $351 on a GAP warranty... Pioneer was fantastic!
I came to Pioneer in desperate need of a loan for a complex situation... They took the smartest approach to save money in interest.
I was able to do a balance transfer to my Pioneer credit card from my Chase credit card and dropped my interest rate from 15% to 6.70%.
Pioneer was a big help with refinancing our vehicles. We are saving over $200 a month on our payments and saved over $4000 in interest in just one auto!
They took 2 years off our loan term when we refinanced, saving us over $1400 in interest.
My financial advocate was knowledgeable, polite and friendly. Banking at Pioneer has been a blessing.
We refinanced a new vehicle with Pioneer and were able to save money on monthly payments and overall interest. Over $1140.
If not the FA taking the time to explain to me how financing worked, I would have made a mistake that would have cost me thousands of dollars ($10,000 actually).
By the end of my appointment, I consolidated two of my credit cards saving me over $5,000. Amazing!
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