Useful Debit/Credit Card Information

Useful information for your Pioneer Visa Debit and/or Credit Card


LOST OR STOLEN CARD:

• To report your card lost or stolen, contact us during operating hours at: 800-339-4378 (Mon - Fri / 9:00am - 5:00pm EST & Sat / 9:00am - 1:00pm EST)

• To report your card lost or stolen after hours dial: 1-800-682-6075 or visit www.reportmycards.com


PIN CHANGES:

• If you know your existing PIN: You can change it instantly at a Pioneer WV Federal ATM (this will require your current PIN number).

• If you do not know your existing PIN: Please call 1-877-PHONPIN (7466746). This option may take up to two business days.


CARD ACTIVATION:

• You can activate your card online at: www.activatemycards.com

• You can activate your card by phone at 800-411-6390 (Available 24 Hours)

• You can activate your card by phone at 800-339-4378 (Mon - Fri / 9:00am - 5:00pm EST & Sat / 9:00am - 1:00pm EST)